F.A.Q- Frequently Asked Questions
If you do not find the answer to your question here please email us at info@kanscloset.com. Allow 1-3 business days for a reply.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We currently ship via USPS. Shipping is free on orders over $50 and free express shipping on orders over $100. All other orders will have shipping calculated at checkout based on the address it is being delivered to.
Q: How do I track my order?
A: Once your ordered is processed you will receive your tracking number via email or text depending on the contact method that was entered at checkout.
Q: What is considered a Final Sale?
A: All clearance items are final sale. Refunds and exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local USPS. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at info@kanscloset.com.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When you order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: You can request returns by signing into your account. Please see return policy for steps on how to easily process your return or exchange.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.